Digital Purchases, Pre-orders & Refunds
These terms apply to digital revision resources sold by The Dental Nurse Study Co. (TDNSC). Your statutory consumer rights are not affected.
What you are purchasing
Prices shown at checkout are one-off charges in GBP. The description in your basket identifies the products you are buying. Access All Areas (£12) includes Quick Recall units 301–311, 120 Practice MCQs, and the future Interactive Revision Activities, Interactive Workbooks and Interactive Revision Checklists listed at purchase. It does not include the Personalised Study Pack or every future TDNSC product.
Pre-orders and delivery
Some products or components are still being developed. Where a resource is not yet available, it will be labelled as a pre-order. The current expected delivery deadline for pre-ordered resources listed in the Access All Areas bundle is 31 December 2026. Any different delivery date for another product will be stated before checkout. When an included resource is released, it is intended to be added to the purchasing account without an additional charge. If we expect a delay, we will contact you with a revised delivery date and explain your applicable cancellation and refund rights. If delivery is delayed or cannot be completed as agreed, contact us to discuss your legal remedies.
Cancellation
For digital content not supplied on a physical medium, the normal cancellation period is 14 days from the day after the contract is made. The right to cancel can be lost if digital supply begins during that period after you have expressly consented to immediate supply and acknowledged that you will lose the right to cancel. Simply acknowledging that an order contains a pre-order does not waive cancellation rights. Any consent to immediate supply must be obtained separately and recorded, and confirmed to you on a durable medium.
Refunds and problems
Where the law permits, we do not offer discretionary refunds solely for a change of mind after the applicable cancellation right has ended. This does not limit statutory rights where digital content is faulty, not as described or not supplied as agreed. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or a refund.
How to request cancellation or support
For cancellation, refund or payment-support enquiries, contact TDNSC through @rdngee on TikTok to request a private support channel. Do not send payment-card details, login codes or sensitive personal information through social media. We will review requests in accordance with UK consumer law.
Last updated 22 October 2026. This page is general customer information, not a substitute for an individual legal review of TDNSC's checkout and fulfilment processes.